Privacy Policy

Privacy Policy

The e-shop is managed by Probio Group OÜ. The purpose of this website is to introduce and sell various products and their accessories.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR, EU 2016/679) and the laws of the Republic of Estonia. Our privacy policy explains how and why we collect and process personal data.

What personal data do we collect?

Your personal data is not collected when visiting the website. You have the option to provide personal data voluntarily when joining the mailing list or placing an order. You will be asked:

  • name
  • email address
  • phone number

Why do we collect and process personal data?

We collect and process personal data for the following purposes:

  • to send answers to your questions.
  • to send newsletters
  • to fulfill orders you have placed with us

Cookies and Pixels

A cookie is a small text file that is saved on the user’s device when visiting the website and allows to remember the user’s preferences such as font size, communication language, device information, visit statistics, etc.

All browsers are set to allow cookies by default, but browser settings can generally be changed so that the browser refuses cookies entirely, blocks third-party cookies, or notifies the user of each cookie sent.

This website sends small files (“cookies”) to your computers and mobile devices, which are necessary for the operation of this website and to collect anonymous web analytics.

Pixel tags are small pieces of website code that enable cookies to be read and installed on web pages. They are triggered when a user opens an email or arrives at a website, which then downloads third-party cookies or registers that the user has opened an email.

    • We collect and analyze anonymous web statistics about how users navigate the website. We do this using the Google Analytics software, which treats the data as anonymous and does not collect or process personal data.
    • We collect and analyze anonymous web statistics about how users use the website. We do this using Hotjar software, which treats data anonymously. This improves the usability of the website.
    • The Facebook pixel code has been added to the medifum.ee page, and if you don’t want to see the advertisement of these websites on Facebook anymore, you can disable it here: https://www.facebook.com/ads/preferences by deleting medifum

from the “Advertisers you have interacted with” option

  • Adroll partners such as our Probio Group OÜ include technologies such as cookies for content and advertising personalization, social media functions and traffic analysis. “Advertising” or “advertisements” as well as “targeting” or “personalization” these are the basic elements used for user data, so we want to make sure that you as a user are clearly aware. Adroll Privacy Policy (https://www.adrollgroup.com/privacy).

To whom is the data transmitted?

Probio Group OÜ does not transfer customer data outside the European (EU) Economic Area. We treat your personal data as confidential and will not pass it on to other parties. The company forwards information about payments to Montonio UAB, an authorized person (jur) for data processing.

Transfer of personal data outside the EU

We do not transfer your personal data outside the European Union or the European Economic Area (EEA).

Data security

We work to protect your information from unauthorized access or unauthorized modification, disclosure or breach.

To ensure data security, we do the following:

    • We treat all personal data as confidential.
    • We only use encrypt services using SSL.
    • We restrict access to personal information by granting access only to those employees and contractors who need the information to process it, who are subject to strict contractual confidentiality obligations and who may be subject to sanctions or termination if they fail to meet these obligations.

>

  • We keep personal data mainly in digital form and not on paper to ensure a more secure access control.
  • The personal data repository is protected by the necessary IT technical and organizational safeguards.

Although we use strict security rules for the personal data that reaches our environment, it should be noted that the Internet is never completely secure and we cannot guarantee the secure transmission of any data you send to us.The security of sending data is always at your own risk.

What rights do you have and how can you exercise your rights?

If you have given your consent to the collection, processing and use of your personal data in a certain way, you can withdraw this consent at any time in the future.

In accordance with applicable data protection legislation, you have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request the deletion of your personal data.
  • Request to restrict the processing of your personal data.
  • Request the transfer of your personal data.
  • Request withdrawal of consent to the processing of your personal data.
  • Express opposition to automated decision-making (including profiling).

The application must allow you to be uniquely identified. To exercise your rights and forward your request, please contact us in the manner specified in the section (“Contact”).

Please note that you can request the deletion of your personal data, restriction of processing, etc. only if this is in accordance with the legal basis and legislation on data protection.

In case of complaints, you have the right to file a complaint with the competent data protection authority. We cooperate with relevant regulatory authorities, including local data protection authorities, to resolve complaints related to the transfer of personal data.

How long do we keep your personal data?

Your personal data will be stored for as long as it is necessary to provide you with the requested services. If the personal data has not been used for 3 consecutive years, we will delete your personal data or anonymize your personal data, unless mandatory retention requirements apply.

Collected non-personalized data will be stored indefinitely.

Privacy Policy Terms and Changes

By using this website, you have read and agree to these terms and conditions.

Our privacy policy may change from time to time. We will not reduce your rights under the Privacy Policy without your express consent. We will post a notice of any changes to the Privacy Policy on this page, and provide a more detailed notice for major changes.

Get in touch

If you have any questions, contact customer support by phone (+372) 5306 2253 or send an email to [email protected] information and contacts can be found here!

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.
Cookies settings
Accept
Privacy & Cookie policy
Privacy & Cookies policy
Cookie name Active

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
Save settings
Cookies settings